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What does Example Co. include in its basic plan?
The basic plan includes email support and a shared inbox. Live chat was added this month.
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Published 7 min read
OpenAI model (gpt-5.6-luna) via Codex CLI with web search, not the ChatGPT app, 01.11.2026, one question asked 10 times.
How often does ChatGPT update its information? The trained model updates rarely. With search on, ChatGPT can read your changed page once it fetches it again. The timing depends on crawling, not on a fixed schedule.
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Your company (Your company)Competitor
What does Example Co. include in its basic plan?
The basic plan includes email support and a shared inbox. Live chat was added this month.
ChatGPT's trained memory changes only with a new model. With search on, it can read your new page once it fetches it again. There is no fixed schedule: crawling and indexing decide.
Two clocks. Training memory updates with new models. Search can pick up a change much sooner.
No fixed date. Nobody can say the day AI shows your change. Crawling and indexing decide.
Measure, do not guess. Ask the same question before and after, more than once.
Training data is what the model learned up to a cutoff date. Live search is what it reads on the web when someone asks.
| Training memory | Live search | |
|---|---|---|
| When it updates | When a new model is released | Each time a page is read again |
| What it knows | Pages up to the cutoff date | Pages it finds now |
| Can you speed it up? | No | Partly: make your page easy to find |
The gap can be long. OpenAI lists a cutoff of 30 September 2024 for its GPT-5 API model, now marked deprecated. Its snapshot is dated 7 August 2025, about ten months later.
Newer models have newer cutoffs. For GPT-6 Astra, OpenAI lists 30 April 2026. These are API models, and the ChatGPT app may use others.
When it reads your page again. That can be soon or late, and no maker gives a fixed date.
After a crawl, the page still has to be indexed. Then it has to be picked for the answer. Each step can take its own time.
You cannot force a re-read. You can make your changed page easy to find and clearly new.
Ask for a recrawl
Use URL Inspection in Google Search Console and submit the page in Bing Webmaster Tools.
Keep lastmod true
Bing asks for the real date the page content changed, not the date the sitemap was built.
Use IndexNow
It tells Bing and other engines that a page changed. It does not promise fast indexing.
Let AI bots in
Allow OAI-SearchBot. OpenAI says sites that block it are not shown in ChatGPT search answers.
Link to the page
Link the changed page from your home page or menu, so crawlers reach it fast.
Change the visible text
Markup alone is not enough. The facts must be in the text people read.
Fix wrong facts on other sites too, or AI may keep reading them. See how to fix wrong facts AI states.
No. Each engine reads the web through its own search, so each picks up a change on its own time.
| Engine | Reads your page through | What to check |
|---|---|---|
| ChatGPT | ChatGPT search, with OpenAI's crawler OAI-SearchBot | OAI-SearchBot allowed in robots.txt |
| Google AI Overviews | The Google index | Page indexed and able to show a snippet |
| Perplexity | Its own crawler, PerplexityBot | PerplexityBot allowed in robots.txt |
So one engine may show your new fact while another still shows the old one. Check all three.
Because one answer proves little. The same question can bring a different answer each time.
Write down the date and the old answer.
Google, Bing or the AI engine's own bot fetches the page again.
The new version is stored and can be found.
A search for the question finds the new page.
You see if the answer changed, and on which engine.
In our runs, one question asked 10 times gave 9 different top-5 orders. So ask more than once before you judge a change. Read why one answer can mislead you and why AI gives different answers.
Want a before and after for each fix, every week? Start the 7-day trial
Yes, when it searches the web. Then it reads pages as they are now. Without search, it answers from its trained memory.
It depends on the model. OpenAI lists a cutoff for each API model, such as 30 April 2026 for GPT-6 Astra. Search can add newer facts.
Not directly. Keep the page open to OAI-SearchBot, linked from your site and in your sitemap with a true date.
It may not have read the new page yet. Or it may quote another site with the old price. Open the links next to the answer to see which.
After you change a page, the next weekly check shows a before and after for each fix. Start the 7-day trial: it includes 2 check runs, on day 1 and day 7.
Card needed. Cancel before day 7 and nothing is charged.
What does Example Co. include in its basic plan?

Fix the facts first, then watch them change.