Help with Nenn

You pick a plan and add a card at checkout. Cancel before the 7 days end and nothing is charged. If you keep the plan, it starts when the trial ends.

The trial covers 1 website, 2 check runs and 3 articles (75 credits). The first run comes right after sign-up, the second is the weekly check on day 7.

No. There is one trial per workspace, e-mail address, domain and card.

On the test run you type your website. Nenn reads it, shows your company and a customer question, and then you choose how to start.

In the app, click "Cancel plan". Signed out, use the cancel page.

Use the withdrawal form. It works without signing in.

Monthly. There is no yearly plan at the moment.

By card or by SEPA Direct Debit.

Accounts in the US pay in US dollars. The prices of every plan are on the pricing page.

Credits pay for work Nenn does on request. An article costs 25 credits, a rewrite 20, and Run now 1 per answer. The weekly check and the website check cost nothing.

Start includes 300 credits a month, Growth 900 and Pro 2,000. The agency plans have their own pools, shown on the pricing page.

The work waits until you have credits again. Nenn never charges you extra for going over.

Yes. Packs of 250 and 1,000 credits are for sale in the app, and they never expire.

ChatGPT, Perplexity and Google AI Overviews, every week. Claude, Microsoft Copilot and Google AI Mode are not tracked yet. Details on the AI engines page.

Yes. Click Run now. It costs 1 credit per answer, so one question on all three engines costs 3 credits.

Google showed no AI Overview for that question. The question then counts as not named.

In setup you pick My city, Whole country or Online, no place. The questions then name your city, your country or no place. Nenn asks from the chosen country, in its language.

Start covers 1 country. Growth, Pro and the agency plans cover up to 3 countries per brand.

On Start you copy a draft as Markdown, HTML or text. On Growth and up Nenn publishes it with one click to a hosted page, a widget, WordPress, Webflow or Framer. See integrations.

Never. Every draft waits for your Approve, and claims you should check are marked.

It takes about 1 minute. It checks if AI crawlers can read your site and if the text shows without JavaScript. It also checks titles, schema and if your facts match. It costs no credits and runs once per brand per hour.

The crawler behind the website check. It reads robots.txt first and then up to 50 pages. See NennBot to learn how to block it.

Yes. In Settings you can download all your data as a JSON file or delete your account.

Your data is stored on our own server in Germany. The privacy policy lists every service that handles data for us.

Only after you click "Allow" in the banner. Without it, statistics and marketing tools stay off.

No. Nobody controls AI answers. Nenn measures how often you are named, shows the gaps and prepares the fixes. You decide what to publish.

Close, not identical. Nenn asks from your country, in its language. Each customer's chat history and location can change the answer.

English and German: the screens and the e-mails.